Nicholas Vertucci

Patchogue, NY · Multi-tenant SaaS · 500+ government agency partners

• Own the full post-signature lifecycle across four products (Permits, CRM, Notify, Code Enforcement): onboarding, activation, expansion, and renewal. Partner with executive stakeholders to align the quarterly roadmap to customer outcomes.
• Designed and shipped an internal AI Spec Kit that turns raw stakeholder conversations into structured PRDs, user stories, and acceptance criteria, compressing discovery-to-spec from days to hours.
• Lead a company-wide AI implementation initiative integrating Claude across internal operations and customer-facing products. Prototyped a JIRA ticket evaluation system in TypeScript that engineering scaled into a fully autonomous evaluator, cutting mid-sprint clarification loops and measurably reducing rework caused by misunderstood asks.
• Provide on-demand analytics to Marketing and Customer Success on partner health, campaign targeting, and account prioritization.
• Serve as the bridge between Support, Engineering, and Sales. Manage escalations with customer empathy and prevent “garbage in, garbage out” at the engineering handoff.

Shoreham, NY

• Taught high school engineering, architecture, CAD, and 3D printing. Founded and advised the SWR Robotics Club. Five years of explaining hard technical concepts to people who did not ask to learn them, which turns out to be most of customer success.

Ronkonkoma, NY · Legislative Management Suite · 7 products · Promoted from Product Consultant

• Directly managed agile delivery across seven enterprise SaaS products (Agenda & Minutes, Civic Streaming, Digital Boardroom, Boards & Commissions, eSignature, WeGovern iPad App, Civic Voice), coordinating core and two off-shore engineering teams.
• Owned customer-facing release communication via Salesforce Community and MailChimp, translating engineering output into partner-readable value.
• Ran company-wide demos to executives and key stakeholders on fixes, features, and enhancements. Collaborated daily with Sales, Support, CARE, and Cloud Delivery.
• Atlassian system administrator for JIRA and Confluence across Accela Engineering and Legislative Management.

Acquired by Accela in 2014

• Front-line customer touchpoint: ran nationwide webinars and virtual implementation training across the IQM2 Software Suite, configuring each deployment to the agency’s workflow.
• Owned QA regression testing on the platform’s release pipeline and maintained the internal and external knowledge base.